CARMAP Withdraw/Cancellation Policy
2.8. Right to withdraw
2.8.1. Each Subscribed User has the right to withdraw from the contract without any reason within fourteen (14) calendar days from the date of receipt, via email to the email address registered during their registration on the Platform, of the notification from the Company regarding the activation of their account/subscription, provided that they have not forfeited the relevant right under the following conditions.
2.8.2. The Subscribed User expressly acknowledges and unconditionally accepts that in case of any Use of the Appointment Service (indicatively, submitting an appointment request to a Business, etc.) and/or the Vehicle Book Service (indicatively, registration of any work carried out on their Vehicle), they lose their right to withdraw from their respective subscription.
2.8.3. The Subscribed User also loses their right of withdrawal:
a) if the period prescribed for this purpose has expired without any action,
b) if they fail to submit their request to the Company in due time and/or in the proper manner, as indicated below and in accordance with the applicable legislation, in which case their submitted request is rejected by the Company as invalid.
2.8.4. It is hereby noted and expressly agreed that in the event that the Subscribed User, either before submitting a valid request to withdraw from their subscription within the period specified in clause 2.8.1., or after sending/submitting to the Company a timely withdrawal request from their subscription and until the deactivation - cancellation of the same by the Company as stated below, makes any use of the Appointment Service and/or the Vehicle Book Service, the Company will retain the amount of the subscription paid by the Subscribed User.
2.8.5. In order to exercise the right of withdrawal, the Subscribed User must, within the above period, inform the Company of their decision to withdraw from the subscription by means of a clear statement in writing, which they must send to the Company in one of the following ways:
by registered mail to the address Merarchias Serron 52 – 69100 - Komotini, or
by email to the address
electronically, by selecting the "Cancel Subscription" option from the admin tool of their account on the Platform. With the electronic submission of the withdrawal request, the Company will promptly send a confirmation of receipt of their request to the User at the email they have indicated when opening their account.
For your convenience, at the end of these Terms of Use, a SAMPLE WITHDRAWAL FORM is provided for Subscribed Users to print and/or complete and send or attach in accordance with the above. The use of this Form is not mandatory.
It is expressly agreed that the notification by the Subscribed User to the Company regarding the exercise of their right to withdraw shall be deemed to have been received by the Company on the next business day after the Subscribed User has sent / submitted the withdrawal request to the Company in accordance with the provisions herein. The Subscribed User shall bear the burden of proof of the timely exercise of the right of withdrawal.
2.8.6. The Company will process the Subscribed User's request and if the withdrawal is valid and meets the conditions mentioned above (including the User having not lost the relevant right) will deactivate - cancel the subscription from which the Subscribed User has withdrawn, informing them by e-mail and, with the exception of the case of clause 2.8.4. where applicable, will refund them the amount of the subscription from which they have withdrawn within five (5) working days from the cancellation of the subscription. In the event that any costs are incurred in the refund of the amount (e.g. bank charges, etc.), these will be borne by the Subscribed User and not by the Company.
2.10. Subscription Cancelation
Each Business/Subscribed User may cancel their Subscription by selecting the "Cancel Subscription" option from the administrative tool of their account on the Platform.
By the Business: at any time it may submit a cancellation request, either during the free trial period or during an active subscription, the cost of which has been paid, the Business will automatically be transferred to the Basic Package, having henceforth the right to access and use the Services provided under this Package, and the data registered on the Platform are kept for a period of 12 months in case it wishes to reinstate this subscription, after the expiry of which the relevant information will be deleted by the Company. The subscription amount paid in advance for the period from the month in which the cancellation took place until the expiry of the subscription is not refundable to the Business, and is retained by the Company, which the Business expressly acknowledges and accepts, without the right to file any claim against the Company.
By the Subscribed User: in case the cancellation request was submitted by the Subscribed User during an active subscription, the cost of which has been paid, this request shall be considered as a request for withdrawal, in which case its validity or invalidity, and its subsequent consequences, shall be determined on the basis of the provisions of clause 2.8 above. Apart from the cases and under the conditions mentioned in clause 2.8.6., in no other case is a refund it provided for or performed by the the Company for a paid subscription amount to the Subscribed User, which the latter acknowledges and expressly declares that they accept unconditionally. The data that the Subscribed User had registered on the Platform are kept by the Company for a period of 12 months, in the event that in the meantime the Subscribed User wishes to reinstate this subscription and are deleted after the expiration of such period.
