PRIVACY POLICY OF THE PLATFORM UNDER THE TRADE NAME "CARMAP"
I. INTRODUCTION
1. GENERAL
The respect of your privacy and management, protection and security of your personal data are a priority for our company under the name "ANA-X. PRIVATE COMPANY" (the "Company", "we", "us"). The Company has adopted this Privacy Policy, which includes Cookies Policy as an integral part of it (hereinafter the "Privacy Policy" or the "Policy"), to inform you:
(a) who visit and navigate the platform under the trade name "CARMAP" (the "Platform") (hereinafter "Visitor") and/or subscribe to our newsletter mailing list and/or participate in promotional or other activities, and/or use the Company's social media and/or
(b) who make use of the Platform, open an account on the Platform either as a Business that falls into one of the categories on the Platform and wishes to be displayed on it (hereinafter the "Business"), or as an individual (hereinafter "Registered User") in order to search for a Business and/or to evaluate it and/or
(c) who make use of the services, features and functions of the Platform (hereinafter the "Service", the "Services") by selecting the subscription package you wish and paying the corresponding subscription fee either as a Business or as an individual - owner of a car, three-wheeled vehicle, motorcycle or motorbike (hereinafter "Subscribed User")
(Hereinafter jointly referred to as "Member", "you", "your"), about the purposes for which we collect and process your personal data and the way in which we process it, about the recipients of your data, about your rights and options regarding your personal data and how you can contact us for any issue you may have in relation to your personal data.
2. Amendments
This Policy was last updated on 04/2023. You can contact us for any older versions. This Policy replaces any previous notices we may have provided in the past about our privacy practices. This Policy is governed by the relevant provisions of both Greek and European law on the protection of individuals with regard to the processing of their personal data. Any possible future changes to the aforementioned regulatory framework will be subject to this Policy. Therefore, we reserve the right to change this Policy and to implement any change to your data and our practices regarding the collection and processing thereof, in accordance with the law, and/or to modify or replace all and/or part of this Policy at our sole discretion.
If there are material changes in this Policy, or our practices regarding your personal data change in the future, we will notify you by posting the changes on the Platform. However, if you wish to obtain any clarification or information regarding the changes, or if you have any disagreement, reservation or question regarding these changes, you may contact us at the contact details listed in the section below. Please note that any information/clarification provided to you in accordance with the above, regarding any changes to this Policy, does not constitute a replacement, substitution or any amendment to this Policy.
Browsing of the Platform or using the Services implies your automatic and unconditional acceptance of the changed terms of this Policy. If you do not agree with the amendments, you should not take any action or use the Platform, much less provide any personal data, and you are entitled to terminate the contract between us and request the deletion of your Account and your personal data. In any case, you may contact us for any information or clarification, and you are entitled to exercise your rights as detailed and described in Section V below.
3. Content
This Policy includes:
- Information about the Data Controller and Data Protection Officer, as well as contact details for contacting us for any matter relating to your personal data.
- The type of personal data we collect about you and methods of collection.
- The purposes for the collection and processing of your personal data and the lawful basis for the processing.
- The security measures we take to protect your personal data and how long we keep it.
- Your rights and how you can exercise them, and your choices regarding the collection and processing of your data.
- The protection and storage of your data by the Company.
II. DATA CONTROLLER & DATA PROTECTION OFFICER
1. Who is the Data Controller of the Company?
Data Controller of your personal data is the company under the name "ANA-X. PRVATE COMPANY" located in Komotini, Merarchias Serres 52, P.C. 69100, with Tax Identification Number 801608236, Tax Office of Komotini, with G.E.MI. number 160048911000 and contact details: telephone number 2103008087 (Monday to Friday except public holidays and hours 09:00-17:00 email
The contact details of the Company's Data Protection Officer (DPO) are: email:
2. Questions and Comments
You can contact us at the contact details listed above and submit your comments, questions, remarks or any complaints regarding this Policy and the collection and processing of your personal data in general. You have the right to submit any complaint regarding issues relating to the protection of your personal data, that may arise from the processing of personal data by the Company, to the Hellenic Data Protection Authority, which is the supervisory authority in our country. Relevant details can be found at the following link www.dpa.gr. However, we consider it our obligation and duty to handle any concerns you may have about your personal data that we process, so we would be happy to hear from you.
III. COLLECTION AND PROCESSING OF PERSONAL DATA
1. WHAT personal data we collect about you and HOW we collect it
Your personal data includes any information that allows, either alone or in combination with others, for your unique identification (either directly or indirectly), in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679), the applicable Greek legislation and the decisions of the Hellenic Data Protection Authority (Hellenic Data Protection Authority).
When you browse the Platform, open an Account, subscribe to our newsletter mailing list, participate in the Company's promotional activities, interact on Social Media (e.g. your comments, likes, etc.) or otherwise, we collect various types of personal data about you, either directly from you, or from third parties, and/or through automated means. Indicatively, we collect the following personal data about you:
- Identity Data: (name, surname, business name, business VAT number) that you provide us when you open an Account in the capacity of Registered User, Subscribed User or Business respectively.
- Contact Details: (telephone number, postal address, e-mail address if you open an Account as a Registered or Subscribed User and additional Internet website, which you provide to us if you open an Account as a Business.
- Account Data: username and password when you open an Account as a Registered or Subscribed User or as a Business.
- Business Profile Data: (Business name, pseudonym, Business type, year of establishment, number of employees, hourly rate, slogan, description, logo.
- Vehicle data (manufacturer, model, specifications, vehicle identification number, plate number, kilometres)
- Rating Data: (data from the submission of evaluation/rating/criticism of the Businesses on the quality of the services they provide) by Registered or Subscribed Users that may include personal data
- Payment Data: value of the subscription package you have chosen, invoicing data, other data if required in the context of electronic payment such as banking institution, card details). The entry of personal data for electronic payment is done in a secured environment (SSL)).
- Data from the usage of Service: (frequency and quantity of searches per specialty category, search area, cost of service, purpose of contact/appointment with the Business, location, Rating Data, comments when requesting an appointment, etc.) which are derived from the use both by Registered or Subscribed Users and by the Businesses.
- Statistical Data: which our Company collects as aggregated data only, taking all the necessary guarantees that do not allow your identification.
- Technical Data: such as for example the internet protocol (IP) address, login details, browser type and version, operating system and platform and other technology on the devices you use to access the Platform, etc.
- Demographic Data: gender, place of residence, age, professional profile data, etc.), collected directly from the subject on a case-by-case basis or inferred from the subjects' transactions on the Platform.
- Cookies Data: browser, IP address, browsing and preference data, your origin from other websites, your visit to other websites after browsing the Platform, the newsletters you open, the frequency of reading our newsletters, etc.
We do not knowingly collect any information from any person under the age of 18. Our services are addressed exclusively to persons who are at least 18 years of age or older. If you are under 18 years of age, please do not use our Services to provide any information to us. If it comes to our attention that we have collected or received personal data from a person under the age of 18, we will promptly delete it unless parental or guardian consent has been given. If you believe that we may have information from or about a person under the age of 18, please contact us.
We collect the following personal data directly from you:
- When opening Account, you provide us, if you are a Registered or Subscribed User, with your full name and telephone number, postal address, e-mail address or if you are a Business with your name, telephone number, postal address, e-mail address and Internet website, as well as your username and password.
- When you subscribe to the Company's newsletter mailing list, you provide us with your email address.
- When you subscribe to any promotional activities that the Company conducts from time to time, you provide us with your personal data specified on a case-by-case basis.
- When you communicate with us, we collect your personal data that you provide us with, on a case-by-case basis.
We collect the following data and information about you by automated means.
- Data about the devices through which you visit the Platform, such as your internet protocol (IP) address, login details, browser type and version, operating system and platform, and other technology on the devices used to access our Platform, etc.
- Data about the page from which you logged in and the page you went to when you left the Platform.
Our Company does NOT collect personal data and information about you from third parties.
However, in the event that you as an individual choose to open an account on the Platform through third party media e.g. Google, Facebook or other social media, the Company will only receive as much personal data as is required for the purpose of opening an account, provided that you have given your consent to receive and process such data by selecting to open an account in this way. For this purpose, please also read the privacy policy of social media regarding personal data to be shared with the Company.
2. HOW and WHY we use your personal data.
All of the above personal data which, as mentioned above, are provided to us by you, whether mandatorily or optionally, or are generated by automated means, we use them for the following lawful purposes. Please note that in the event that European or national law restricts or prohibits certain actions by the Company for which we use your data, we will cease using your personal data for these purposes.
More specifically, your personal data is used by us for the following purposes:
- For your convenience on the Platform, when you open your Account.
- For the creation, storage and maintenance of a database of our Members and the analysis thereof.
- For receiving your requests for contact/appointments with Businesses, processing them, and communicating with you.
- For managing and processing your payments for the subscription package you have chosen including safeguarding of our financial transaction.
- For sending you communications either with Company’s news or updates/notifications etc regarding your vehicle if you are a Subscribed User, through newsletters or other multimedia regarding Company news, services, etc.
- For processing of your requests and exercise of your rights.
- For the security of transactions.
- For business analysis and improvements, to optimize your experience and your service and customize your experience on the Platform.
- For market research, statistical analysis, to develop marketing strategies and manage marketing campaigns and to inform you about potential opportunities by us or our partners to participate in marketing initiatives.
- For other purposes for which we will notify you, or that will be identified on a case-by-case basis, at the point where personal data is originally collected.
Legal basis for using information about you is one of the following (we provide a more detailed explanation in the "learn more" section):
- To comply with a legal obligation to which we are bound.
- The performance of a contract to which you are a counterparty.
- The legitimate interest overriding your interest in the protection of your personal data.
- If none of the above applies, your consent (which we will ask before we process your personal data)
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Purpose of processing |
Personal Data |
Legal Basis for processing |
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Registration - Create and Access your Account on the Platform We process your personal data to: · Identify you each time you request access to your Account. · Give you access to the functions and Services of the Account depending on whether you are a Registered User or a Subscribed User or a Business. · Communicate with you about issues relating to your Account (e.g. security issues, deletion, etc.). · Make use of the Services/functions of your Account, etc. |
Identity Data Log in data Contact Details Cookies Data to remember your username and password, if you choose to do so. |
a) for personal data that the Member is obliged to provide us: the performance of the contract for the opening and maintenance of the Account, which is concluded when the Member accepts the Terms & Conditions. It is necessary for the Company to process your personal data for the fulfilment of the obligations arising from the Terms & Conditions regarding the creation and management of an account, otherwise your access becomes impossible. b) for personal data that the Member provides voluntarily: consent, where the Member provides personal data voluntarily for the specific purpose indicated when entering its personal data. (c) the legitimate interest for the security of the Account and the identification of Members where required, which is also in the interest of Members (avoiding fraud or a security incident). |
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Provision of Service through the Platform to Registered Users or Subscribed Users and Businesses indicatively:
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Identity data Contact details Business Profile Data Vehicle Data Payment Data Data from the usage of Service for the promotion of the Businesses and their optimum search by Registered or Subscribed Users. |
α) The performance of the contract with the Platform Members (Registered Users, Subscribed Users and Businesses). b) To comply with our legal obligation to issue legal invoices for the remuneration we receive under the subscription package you have chosen. c) Consent for those personal data that are provided voluntarily (not mandatory). d) Our Company's legitimate interest in providing best results based on searches. |
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Business analyses and improvements for: · Continuous operation of the Platform. · Optimization of technical systems. · Troubleshooting of technical issues. · Report generation and data maintenance. |
Data we process for this purpose is a combination of data/information that you provide us (for example, Data entered when opening your Account, Cookies Data, Data from the usage of Service |
a) Compliance with legal obligation for information security and confidentiality. b) Legitimate interest for network security and the prevention of fraud and unauthorized access to data, for our business continuity, upgrade of our systems and our partners, for the development of our business activity and management and optimization of technical systems, our commercial processes, processing operations that override the rights and freedoms of data subjects who reasonably expect that processing may be carried out for this purpose. You have the right to object to the above processing on a case-by-case basis. Please note, however, that the Company is entitled to demonstrate compelling and legitimate reasons for the processing which override the interests, rights and freedoms of the data subjects. |
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Serving and managing requests from Members including: · Contact by the Member to the Company's means of communication (conventional means, email or call centre, or multimedia communication). · Contact by the Company at the request of a Member on the details provided by the Member. · Providing service in general on issues related to the Company, the Platform, the Services, the Company's social media, etc. · In general, managing and optimizing the Member's experience and service on the Platform. |
Processing for this purpose includes: (a) The absolutely necessary data that you provide us with when you submit your request, namely - Identity Data. - Contact Details. - Data that you provide us with, i.e. data you provide us with when you contact our Company. - Information you provide us with reference to your request. (b) Data that we develop for you. |
α) Compliance with the Company's legal obligation to adopt tools/means of Members’ support before and after the provision of the Service. b) The legitimate interest of the Company to optimize its service for its Members, to respond to requests submitted to us through various communication channels, and to provide Members with the ability to communicate with us, as well as to manage any of their inquiries in the best possible way based on both their needs which is in the best interest of the data subject and which is reasonably expected of the data subjects. Any Member may object (opt-out) at any time from accessing their personal data for this purpose. (c) Consent to receive communications from the Company for this purpose when he/she requests the Company to contact him/her. d) Performance of a contract where you contact us specifically to manage matters relating to the provision of the Service. |
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Statistical analysis to evaluate and improve the services and processes of the Platform including - indicatively: · Evaluation and improvement of business processes. · Improved responsiveness and management of the Platform.
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All the data we will collect in the context of the previous processing purposes - indicatively: Data from the usage of Service Rating Data Demographic Data Cookies Data Business Profile Data Technical Data As aggregated and only statistical data, taking all the necessary guarantees that do not allow the identification of the data subjects. |
a) Legitimate interest of the Company: 1) For further compatible processing of aggregated data for the purpose of statistical analysis for the improvement of its services, respecting all necessary guarantees for the collection and processing of data that do not identify a specific data subject and do not infringe the rights and freedoms of data subjects. 2) To make the Services available, to analyse the usability and functionality of the Platform, the degree of satisfaction of our Members, the preferences of our Members regarding the services, to improve our business performance, to improve our partnerships, always by respecting your rights, freedoms and interests regarding your personal data. b) Your prior consent. You can withdraw your consent at any time by contacting the Company at its contact details, as well as by opting out (unsubscribe) in the corresponding hypertext link in the contact email or sms, or by accessing special privacy corner, if you have an Account on the Platform. |
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Advertising & Marketing · Management of the subscription to the Company's newsletter mailing list. · Sending general newsletters to Members. · Sending updates to Members via sms, viber or other multimedia, push notifications etc. · Conducting promotional activities e.g. organizing competitions · Investigation of the degree of satisfaction of the Member with the services provided by the Company. |
For the purpose of advertising and marketing, the Company processes: Identity Data Contact Details Cookies Data Data for the Usage of Service and / or a combination of the above. |
a) Legitimate interest of the Company to process the personal data provided in the context of the provision of the Service, for the purpose of direct communication of news about our Company. In particular and in addition, we process the email to send updates/notifications with our Company’s news and promotions, provided that you have not objected to receiving such commercial communication. In addition, we consider that we have a legitimate interest in classifying you in very general categories based on your use of the Services through the Platform, for the purpose of sending you messages/communications based on your searches in relation to the Services you use. We believe that the above processing of personal data is also beneficial to you since it improves your experience on the Platform and also gives you access to information of interest to you. b) Consent in cases where you voluntarily provide us with your personal data to send you our Company’s news, etc. via email and other multimedia, when you accept push notifications. You can withdraw your consent at any time by contacting the Company at its contact details, as well as by clicking unsubscribe in the corresponding hyperlink in the email. |
2. With whom we SHARE your personal data and WHY
For the operation of the Platform and the provision of the Services to the Members, our Company cooperates with third companies that have access only to personal data that is absolutely necessary for your registration on the Platform, management of your Account, provision of the Services to you, the operational and computerized organization of our Platform and the optimization of the Services.
When transmitting your personal data in accordance with the above, we continuously ensure the highest level of security. Therefore, your data will only be transmitted to those service providers and partner companies, which have been carefully selected and bound by a contract in advance. Indicatively, such partner companies are the company that technically supports and technically hosts the Platform, data center providers, third-party video uploading platform providers, payment service providers (e.g. banks, payment agencies, PayPal), email marketing and advertising companies, etc. data research and analysis companies.
We clarify that during the payment process, we do not record or keep payment data during this transaction, e.g. credit card numbers etc. You provide this information directly to the respective payment service provider exclusively. Also, in the event that you are directed through our Platform to third party websites, whether or not affiliated with our Company, our Company has no involvement in any collection and processing of your data carried out by the administrators of third-party websites that you enter. Therefore, you are invited to consult the respective privacy policy of the website you are visiting.
Our Company will generally keep your personal data within the European Economic Area (EEA). In the event that personal data is to be transferred to third countries outside the European Economic Area for which there is no adequacy decision of the European Commission or to International Organisations, all appropriate safeguards provided for in the applicable legislation on the protection of personal data regarding transfers to third countries will be taken and relevant information will be posted on the Company's website.
IV. PROTECTION AND MANAGEMENT OF YOUR PERSONAL DATA
1. SECURITY of your personal data
Our Company undertakes appropriate technical and organizational measures to protect the personal data we keep so that they are not exposed to incidents of unauthorized access, disclosure, use, modification or destruction. Where appropriate, we use encryption and other technologies that can help secure the data you provide to us. We also require that our service providers comply with strict requirements for the protection and security of personal data. In particular, the information you submit to the Company is handled exclusively by Company personnel who are specifically trained to handle personal data in compliance with applicable laws, and who under our control and act only at our instructions. To carry out the processing, the Company selects and contracts with persons or third-party partners who have corresponding professional qualifications that provide adequate guarantees in terms of technical knowledge and personal integrity to ensure compliance with confidentiality, security measures and the protection and safeguarding of the confidentiality and integrity of personal data. In any case, their security in the environment of the Website is provided without prejudice to incidents beyond the Company's sphere of control, technical or other network failures beyond the Company's control or due to force majeure or fortuitous events. You must not disclose the details/passwords you have provided when opening your Account, which is personal and non-transferable. Our Company carries out regular quality and security checks on the systems and algorithms used to correct any factors that lead to data inaccuracies.
2. Personal Data RETENTION TIMEFRAMES
We will retain your personal data for as long as you continue to interact with us (e.g. you maintain an Account, you request to contact a Business, you contact with our Company etc.). At the same time, we keep your personal data for legitimate interest purposes related to our legal protection in the event of a dispute regarding our contract, the maintenance of your Account, our business policy or any other transaction between us, for the period of time during which liability could arise from the processing, in accordance with the applicable legislation. Our Company may also hold financial data about you as part of our legal obligation to comply with our tax obligations. When we process data on our own initiative on the basis of our legitimate interest, we may retain such data until you ask us to delete it, until you withdraw your consent or object to its processing.
To determine the period of retention of your personal data, we take into account the nature of your data, its quantity, the purpose of its processing, its security, etc. You have the right to ask us to delete your data. To exercise your right please visit the relevant Section in this Policy.
We reserve the right in certain cases to anonymise your data for research or statistical purposes, in which case personal data is no longer linked to an identifiable person, so we reserve the right to use this information for an indefinite period of time. In any case, your personal data is stored securely.
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Purpose of processing |
Retention Timeframes |
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Management of your account |
Up to 12 months from the deletion of your Account/expiration of your subscription. |
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Receiving request for an appointment/contact with a Business |
We will process your data for the period of time required to respond the request, including any complaints or claims related to the appointment/contact with the business in question. Some of your data that you may have provided to us to keep longer, we will keep it until you tell us to stop storing it. |
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Contractual relationship |
If there is any transactional relationship with the Company, we will retain your transaction details as long as it is necessary to complete the transaction and to comply with any legal obligations (for example, for tax and accounting purposes). |
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Customer care |
If you contact the Platform’s customer care, a record will be created (including details of your inquiry and our response) and we will keep it as long as it remains relevant to our relationship. Temporary records may be of no use until more permanent records are available and will only be kept on a temporary basis. |
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Usability and quality analysis |
We will process your data during the period in which we carry out an action or a specific quality survey or until we anonymise your browsing data. |
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Μarketing |
Until you unsubscribe from the newsletter, or until you withdraw your consent, if granted, or until you object to the processing, or for a maximum of five (5) years. However, some of your data, such as records about how we interact with you, will naturally expire after a period of time, so we automatically delete them after a set period (usually 3 years) depending on the purpose for which we collected them. If we have no contact with you for a long period of time (usually 3 years), then we will stop sending you updates and delete your history. This will happen, for example, if you never click on our Newsletters, never log in to a digital touchpoint or never contact us or make an appointment/contact request, or contact our customer care during that period. The reason is that, in these cases, we assume that you prefer not to receive communications. |
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Business analysis |
Business analytics data is collected when you browse the Platform, use the Services and any interaction with us and is anonymized. |
3. TRANSFER of your personal data to THIRD COUNTRIES
The Company generally maintains and processes your personal data within the European Economic Area ("EEA"). We do not routinely transfer data outside the EEA. Where your data is to be transferred to third countries outside the EEA or to international organizations for which there is no adequacy decision by the European Commission, all appropriate safeguards under applicable data protection legislation for transfers to third countries shall be taken.
V. YOUR RIGHTS AND PREFERENCES
With respect to your personal data that we hold and process, you have the following rights:
- To request access to it in order to confirm that we are processing it in accordance with the law and/or your instructions and preferences.
- To ask us to correct incomplete, out-of-date or inaccurate data we hold about you. Of course, accordingly, we also reserve the right to ask you periodically to update your data.
- To ask us to delete them, unless of course we are required by law to do otherwise.
- To ask us to restrict their use, in certain circumstances.
- Oppose their use, in certain circumstances.
- Withdraw your consent to their use.
- Have the right to data portability, in certain circumstances.
- File a complaint with the supervisory authority of the country.
We offer you easy ways to exercise these rights, such as "unsubscribe" links, or by calling 2103008087 Monday to Friday 09:00 to 17:00, or by sending an email to
Some mobile applications we offer may also send you unsolicited messages about, for example, new services. You can turn off these messages through the settings on your phone or in the app.
We may, for the security of your information, request certain information about you for the purpose of identifying you. Your right is exercised free of charge, however, we may charge you a fee when you abuse your right, in accordance with and subject to the conditions set by law. In all cases we respond to your requests within one month, except in exceptional cases where our response time to a request may be longer.
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Right (articles below refer to GDPR) |
Explanation |
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Right to access (article 15) |
You can request to: - Confirm that the Company processes your personal data. - Provide you with access to any personal data that you do not already have at your disposal. - - Provide you with other information about your personal data, such as what data our Company has, what it uses it for, to whom it might transfer it, whether it transfers it abroad, how it protects it, how long it retains it, what are your rights as a data subject, the process to submit a complaint, the sources of your data (to the extent such information has not already been provided in this Policy). |
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Right to rectification (article16) |
You can request to rectify inaccurate personal data. The Company may seek to verify the accuracy of the data before it rectifies it. |
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Right to deletion / erasure (article 17) |
You can request from the Company to erase your personal data in case: - you have withdrawn your consent - at any time when they are no longer needed for the purposes of the Program - if they have been illegally collected - when you object to the processing (or opt-out) The Company is not obliged to comply with a request to erase such data if the processing is necessary: - for compliance with a legal obligation - for the fulfillment of another legitimate purpose or another legitimate legal basis - for the establishment, exercise or defense of legal claims |
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Restriction of processing (article 18) |
You can ask us to restrict the processing of your personal data when: - their accuracy is contested (see rectification), so that we can verify the accuracy of the personal data or - the personal data have been unlawfully processed but you oppose to the erasure of the personal data or - they are no longer necessary for the purposes, which they were collected for, but you still need them for the establishment, exercise or defense of legal claims or there is another legitimate purpose of processing or other legal basis. - you have exercised you right to object and you await its verification |
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Right to Data Portability (article 20) |
When processing is based on your consent and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used and machine-readable format, or you may request to be transferred directly to another controller. However, this right concerns only the data provided by the data subject and not any data produced by the controller based on already collected data. |
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Right to object (article 21) |
You may at any time object to any processing of your personal data, which is based on the legitimate interest of the Company or the performance of a task carried out for reasons of public interest. If you exercise your right to object, Company has the right to demonstrate compelling legitimate grounds for the processing which override the rights and freedoms of the data subject, however your fundamental rights and freedoms will not be affected. |
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Right not to be subject to automated individual decision-making, including profiling (article 22) |
The Company doesn’t make decisions based solely on automated processing of your personal data for the purposes of the Services. In any case, we inform you that you have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. |
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Opt-out (from consent) |
You have the right to withdraw your consent, where consent is the basis for the processing. Any withdrawal is valid for the future and any processing conducted by the Company up until the point of withdrawal, is lawful. |
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Right to lodge a complaint before the competent Supervisory Authority |
You have the right to lodge a complaint with the local competent Supervisory Authority that may occur in relation to all personal data processing activities. You can find more information here. The Supervisory Authority for personal data protection in Greece is the Hellenic Data Protection Authority (www.dpa.gr). Postal Address: Kifisias ave1-3, PC 115 23, Athens Phone: +30 210 6475600 Fax: +30 210 6475628 email: However, we consider it our obligation and duty to handle any concerns you may have about your personal data that we process, so we will be happy to contact you to resolve any questions and address any issues that concern you! |
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Identity verification |
We respect the confidentiality of all records containing personal data and we reserve the right to ask you for proof of your identity if you make a request for such records. |
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Costs |
We will not charge you for exercising your rights in relation to your personal data unless, as provided by law, your request for access to information is unfounded or excessive, in which case we may charge a reasonable fee based on the circumstances. We will inform you of any charges before we complete your request. |
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Timeframes |
We aim to respond to any valid requests no later than one (1) month after receiving them, unless it is particularly complex or you have submitted several requests, in which case we aim to respond within three months. We will let you know if we are going to take longer than one (1) month for the reasons set out above. We may ask you if you can tell us exactly what you want to receive or what it is that you are concerned about. This will help us to act more quickly on your request. In any case, you must provide specific and true information and/or facts in order for us to be able to respond and/or accurately satisfy your request, otherwise we reserve the right to any errors which are beyond our control. Our Company may also refuse requests that are unfounded, excessive. abusive, in bad faith or generally unlawful, to the extent permitted by law. |
CARMAP Cookies Policy
This Cookies Policy is an integral part of Privacy Policy and therefore of the Company's Terms & Conditions of the Platform.
We use cookies to ensure its proper and efficient operation, to optimize your browsing experience and to provide you with all the features and capabilities of the Platform.
Please read this Cookies Policy to understand in more detail the cookies and similar devices we use, their purpose and other information of interest to you.
1. What are cookies
Cookies are small text files that are installed on your computer or electronic device through the browser you use when you visit the Platform. Cookies help us to collect information necessary to measure the effectiveness of the Platform, to improve and update its content, to adapt it to the demand and needs of the Users, as well as to measure the effectiveness of the presentation and promotion of the Platform on third party websites. No cookie file used on the Platform collects information that personally identifies you and does not take note of any document or file from your computer. For information about the collection and processing of your personal data, please visit our Privacy Policy.
The information that cookies collect may include the type of browser you use, the type of computer, its operating system, the operating system, the internet service providers and other such information. In addition, the Platform's information system automatically collects information about the sites you visit and about links to third-party websites that you may select through our Platform.
More information about cookies, how to manage and delete them, can be found at www.aboutcookies.org.
2. Cookies categories
The following categories of cookies are used on the Platform:
Temporary and persistent
"Temporary" Cookies are stored on your computer or electronic device during your visit to the Platform and are deleted when you leave the Platform. "Persistent" Cookies remain on your computer or electronic device for a longer period of time until they are deleted by you during your visit to the Platform or when you leave it. Examples include Cookies that are necessary for us to provide our Services to you or Cookies that record your behaviours within the Platform, such as your choices, your demographics, the products you visit, and other data that help create an anonymous profile.
Third Party Cookies (3dr Party Cookies)
Third parties such as Google Analytics may set the cookies we use. In the event that you access third party websites or connect to social networking sites (Twitter, Facebook, Youtube) through the Platform, you should be aware that these third-party websites or sites may install cookies as soon as you click on the relevant link. These cookies are outside our control and are governed by the cookie policy of each third party that installs them. You should read the respective policies of their websites to see exactly how you should manage them.
3. Purpose of processing data collected by cookies
Cookies are an essential factor in the way our website works. The main purpose that our cookies have is to improve your browsing experience. For example, cookies help us to remember your preferences (language, country, etc.) during browsing and on future visits. The information gathered in cookies allows, among other things, to improve the website by evaluating usage numbers and patterns, tailoring the website to the individual interests of users, improved speed of searches, etc. In some cases, with your prior consent, we may use cookies, tags or other similar systems to obtain information that allows us to show you from our Platform or third-party websites or from any other means, advertisements based on the analysis of your browsing habits.
4. Table of Cookies categories
In the table below we list the Cookies we use on the Platform, the information each collects, the purpose that this information serves and the origin of each:
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Necessary Technical cookies |
These cookies are necessary for the smooth operation of our Platform. They allow you to navigate the website and make use of its basic functions. For example, they allow you to move from one page of the Website to the other and identify the default language for the Platform through your IP address. |
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Functionality Cookies |
These cookies allow the Platform to remember your preferences such as your preferred language, your cart, your Account login, with the aim of providing you with more tailor-made functions and facilitating your navigation, so that, for example, you do not have to enter your credentials every time you change pages within the Website. In some cases, they may be used to display a video or allow some social media platforms features. These cookies do not track your browsing session (on our website or across your browser). If you do not allow these cookies, some functions of the website may not be provided correctly or access to some content may be limited. |
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Statistics |
These cookies collect information on the use of the Platform (e.g. which pages you visit, what problems you encounter during navigation etc). These cookies are used for statistical purposes and allow us to improve the performance of our Website. |
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Marketing |
These cookies collect information relating to your actions on the Platform. Information such as the number of visits or pages our users visit allows us to improve our services by responding to your preferences. |
5. How to manage and delete cookies
The menu of most browsers provides options on how to manage cookies. These options vary depending on the browser. Depending on the options provided by the browser you are using, you can allow cookies to be installed, disable/delete existing ones, or be notified each time you receive cookies. Instructions for managing and deleting cookies are usually found within the browser's "Help", "Tools" or "Edit" menu. You can also find more detailed guidance at www.youronlinechoices.com/gr which explains in detail how to control and delete cookies in most browsers.
Please note that if you reject or disable our website cookies, the functionality of the websites may be partially lost. Also, disabling a Cookie or a category of Cookies does not delete the Cookie from the browser. Such a move would have to be made by you by changing the internal functions of the browser you use.
If you prefer to avoid the use of cookies on this page taking into account the above restrictions, you must first disable the use of cookies in your browser and then delete the cookies stored in your browser that are associated with this website. You can use this option to avoid the use of cookies at any time. You also have the possibility to de-select the groups of cookies you wish to avoid through a simple popup menu when you log in to the Platform.
6. Changes to the use of Cookies
We may from time to time modify the Cookies Policy, either in whole or in part, at our sole discretion. Any modification herein will be effective immediately upon the modified Policy being posted on the Platform. At the same time there will be a notice on our home page highlighting the change. In any event, if you continue to use the Platform and its services after modifications have been made in accordance with the above, you will be deemed to have accepted such modifications. If you do not agree to the terms of this Policy, as it may be amended, either in whole or in part, you must cease using the Platform and our services provided through it. Any changes to this Policy will be posted immediately here.
7. Contact
If you have any query regarding this Policy, please contact us at customer care at 2103008087 Monday to Friday excluding public holidays, from 09:00 to 17:00 or by sending an email to
