General Terms & Conditions of Use

GENERAL TERMS AND CONDITIONS OF USE FOR THE PLATFORM UNDER THE TRADE NAME “CARMAP” AND RELATED SERVICES

I. IN GENERAL

Welcome to the online platform carmap (hereinafter the "Platform"), which operates online at https://www.carmap.gr (the "Website") and also as a mobile app, available for download on compatible electronic devices from various mobile stores as specified from time to time (the "Application"). The Platform, the Website and the Application are owned by a private limited liability company called "ANA-X. I.K.E.", located in Komotini, at 52 Merarchias Serres Street, with Tax ID No. 801608236, D.O.Y. Komotini and G.E.M.I. No. 160048911000 and the following contact details (telephone: 2103008087, open Monday - Friday, except public holidays, and from 09:00am to 17:00pm, email: This email address is being protected from spambots. You need JavaScript enabled to view it.) (hereinafter referred to as "the Company", "we", "us", "our", "our").

Through the Platform, businesses, on the one hand, that operate in the Greek territory and provide products/services relating to vehicles, drivers and transportation, may, upon registration - creation of an account on the Platform (hereinafter referred to as "Businesses", "you", "your"), promote the name, the category (among those listed on the Platform) to which they belong, and their business contact telephone number, the accepted payment methods, as well as additional data about them (such as, but not limited to, a list of services they provide, their opening hours, images/links to video(s) posted on YouTube and/or Vimeo, offers, the option to schedule an appointment online, etc.), depending on the subscription package they select (hereinafter the "Display Service"), and, on the other hand, users of this service in general may find the Business that offers the products/services they are looking for (hereinafter the "Business Locator Service"), or, upon registration - creation of an account on the Platform (hereinafter referred to as "Registered Users", "you", "your"), evaluate the Businesses with which they have dealt (hereinafter referred to as the "Review Service"), and / or if they own a motor vehicle (passenger car, bus or truck, private or public), three-wheeled vehicle, moped or motorcycle (each hereinafter referred to as a "Vehicle"), as part of a subscription (hereinafter referred to as the "Subscribed Users", "you", "your"), make online appointments for visiting Businesses -that have selected display with online appointment scheduling functionality (hereinafter the "Appointment Service"), and electronically enter and maintain a history of data (e.g. MOT, insurance, etc.) - actions (e.g. refueling, washing, etc.) - Vehicle repairs (by any Business, registered on the Platform or not) (hereinafter the "Vehicle Book Service").

No registration or subscription is required for browsing the Platform and/or using the Business Locator Service, via a computer or any smart mobile phone device, by any user.

The Company's role is strictly and only limited to the promotion of the Businesses on the Platform, the intermediation for the conclusion of an online appointment between the Business that has selected a display package with online appointment functionality, and the Subscribed User who wishes to visit it, and the online hosting of data/information to be entered by the Subscribed User and/or the Business they visit regarding the repair of the Vehicle registered in their account. The Platform is an independent online tool and the Company does not represent / does not act as an agent for / is not associated with any Business, nor does the Company itself provide services similar to those of any Business. The Company bears no responsibility and provides no guarantee whatsoever regarding the accuracy, suitability and adequacy of the data presented by each Business on the Platform, the quality, completeness and reliability of the products/services they offer, their response to the needs/expectations of the users, and the validity and reliability of the reviews submitted by the Registered and Subscribed Users in relation to them. The Company is not involved in the agreement made for the appointment between the Business and the Subscribed User, as the Subscribed User enters into a contract directly with the Business they choose, nor is the Company involved in the visit in general of any Platform User to a Business, and therefore the Company, its representatives, employees and assistants are not liable for any delayed or non-execution of an appointment, failure on the part of the Business and/or Registered/Subscribed User to properly fulfill any of their primary or ancillary obligations, the sale of a defective product/provision of a defective service by the Business, the damage of any nature that may arise in the context of or on the occasion of the user's visit to the Business and/or the repair of the Subscribed User's Vehicle by the Business. The Company has no control and no responsibility for the conduct of the Businesses, Registered Users and Subscribed Users (hereinafter all collectively referred to as the "Members" and each of them as the "Member") and users in general of the Platform and/or any third party.

The following General Terms and Conditions of Use of the Platform and the Services (hereinafter the "Terms of Use") have been established by the Company for the use of the Platform and the Services and define the terms and conditions according to which the Company provides the users and the Members with the Services they use, and constitute the legally binding terms and conditions between them and the Company and are applicable every time a user navigates in it and every time a user or a Member accesses and uses its Service(s) and or any other software programs, services, features, functionality, content/updates, web pages and hyperlinks and/or other applications provided from time to time by the Company in connection with the Platform and/or the Services.

The downloading of the Application and/or the access and navigation of any User to the Platform either through the Website or through the Application, and/or the registration of the Business or the Registered User or the Subscribed User, respectively, on the Platform, and/or the use by the respective Member or user in general of any Service, implies the reading, understanding and unconditional acceptance on their part of these Terms of Use (including the Privacy & Cookies Policy and the Acceptable Use Policy, which all together constitute a single document), and each time they enter the Platform and use any Service, they reconfirm their agreement with the Company and these Terms of Use. In the event that a Business or a Registered/Subscribed User (the latter jointly referred to as "Users" and each of them as "User") or a user in general disagrees with any and/or all of the terms and conditions, they must not use any of the Services provided through the Platform (e.g. e.g. browsing, searching for a Business, subscribing to the newsletter, etc.) or even register on the Platform or use any Service.

Our Company reserves the right to unilaterally modify, renew, delete, add, limit (a) these Terms of Use, in whole or in part, (b) its Policies, (c) any of its Services, (d) the technical specifications of the Platform, etc. (hereinafter the "Changes") at its sole discretion and/or when any of the above changes are required by law. The Company will inform about any Changes (a) the users of the Platform in general through the Website or with a relevant notice upon their entry to the Platform, with the content that will apply from the date of their posting on the Website and (b) the Members of the Platform in particular, by email to the email address indicated in their account on the Platform, at least fifteen (15) days before the date of their entry into force. The aforementioned notice period for the Members does not apply if the amendment is made in the context of the Company's compliance with its legal or regulatory obligation or in order to address an unforeseen and imminent danger and to protect the Platform and/or its users. A Member who does not agree with the new Terms of Use as they will apply after the Changes, is entitled, within the period from the receipt of the relevant notice from the Company and until the date set for the new Terms of Use to enter into force, to delete their account in accordance with the provisions of subsection II.A.3.1 or II.A.3.2, respectively, by informing the Company in writing that the Changes are the reason for the deletion of their account. If the aforementioned period has not elapsed, the Member shall be deemed to accept the new Terms of Use as communicated by the Company. Likewise, any action, use or transaction of a user or Member on the Platform, including the use of any Service, after the Changes made in accordance with the foregoing, shall be considered as an unconditional acceptance by them of these new Terms of Use.

It is clarified that any Change to these Terms of Use does not affect incidents or other transactions and uses of the Platform and the Services which the Members have already performed prior to the entry into force of the Changes in accordance with the above and which the Company has accepted.

In case any user or Member wishes any clarification or information regarding these Terms of Use or any Changes, or has any disagreement, reservation or question regarding them, they may contact the Company's Customer Service Department at This email address is being protected from spambots. You need JavaScript enabled to view it. before performing any action on the Platform. It is noted that any information/clarification provided by our Customer Service Department regarding the Terms of Use does not constitute a replacement, substitution or any modification of these Terms of Use, as it is provided solely to assist the users of the Platform, and the Terms of Use constitute our sole and exclusive agreement.

The Company reserves the right at any time, without justification and without prior notice to users, to suspend or terminate the operation of any Service and/or the Platform, or certain functions or features of the Platform and/or the Services. The use of the Platform and any Service by the users and the Members, as well as any transaction through the Platform, is performed at their sole initiative and responsibility. Users and Members acknowledge and understand that they must abide by the terms of use of the provider for the operation of their device (hereinafter the "Provider Terms of Use"). The Provider Terms of Use are deemed to be incorporated herein. It is the sole responsibility and obligation of Users and Members, respectively, to identify the Provider Terms of Use applicable to their device.

BY ACCEPTING THESE TERMS AND CONDITIONS IN ACCORDANCE WITH THE ABOVE, THE STANDARD/REGISTERED/SUBSCRIBED USERS EXPRESSLY AND UNCONDITIONALLY DECLARE THAT THEY ARE OF LEGAL AGE AND LEGAL CAPACITY; THE BUSINESSES, THAT THEY ARE OPERATING UNDER A VALID LEGAL LICENSE THAT ALLOWS THEM TO BE BOUND BY THESE TERMS OF USE AND TO USE THE PLATFORM AND THE CORRESPONDING SERVICES PROVIDED THROUGH IT.

By registering on the Platform and using any Service, each Member agrees that any claim against any other Member and/or third party for any of their actions and/or omissions is limited to these persons and no liability is attributed to the Company for the actions/omissions of these persons.

II. REGISTERING IN THE PLATFORM AND USING THE SERVICES

A. CREATION – DELETION OF MEMBER ACCOUNT

1. Scope

The registration - creation of an account on the Platform is a prerequisite for accessing and using the respective Services listed in detail below. Registration and participation in the Platform as a Member is personal, non-transferable and unregistered. Each Member is responsible for the accuracy, truth and updating of the data they register on the Platform and the Company relies solely and exclusively on their statements regarding the data and information provided.

the Company processes the personal data you provide during your registration, the creation of the Business profile, the updating of any information in your account and/or profile, your transactions on the Platform and the use of its Services or in the context of these, as well as the data and information generated by or transmitted to the Platform by the Members, or through it in the context of a Service, in order to provide you with access to the Platform and the Services you have selected, to inform you of anything concerning your account on the Platform, the Vehicle you have registered on the Platform and new features or services on the Platform, in accordance with the provisions of these Terms of Use; the Company takes the appropriate technical, organizational and legal measures to ensure their confidentiality and protection, in compliance in both cases with the provisions of Law 4624/2019 and the General Regulation (EU) 2016/679 on Personal Data Protection. For more information on the collection and processing of your personal data by the Company, please visit the Privacy Policy, which is an integral part of these Terms of Use. By registering on the Platform, you declare that you have read, understood and fully and unconditionally accept them in their entirety.

2. Member Registration Process

2.1. Business Registration

If you are a business that falls into at least one of the categories listed on the Platform and you wish to use the Display Service and/or the Appointment Service, after reviewing the features and functions available and the charges for which each of the Packages (free and Subscription ones) offered and posted on the Platform in the section FOR BUSINESSES /Subscription Packages, select the desired one, suitable for your needs, and start your registration on the Platform by first entering the name of the company, the email address, the username and the password that you will use to log in to your account. You then create your comprehensive or extensive profile that will be displayed on the Platform by filling in, depending on the Package you have selected, the information requested in the relevant form, such as, for example, the category, the contact telephone number, your location details, the payment methods you accept, or the description, the logo and the website of your business, and/or the social networks where you have a presence, the products you sell - the services you provide/your price list, your opening hours, uploading images and link(s) to video(s) posted on YouTube and/or Vimeo, and/or keeping your online calendar updated with your dates and times that you are available for appointments and/or registering your offers.

At this stage of your registration, you will also be requested to accept these Terms of Use and the Company's Data Protection Policy.

At the end, fill in the billing details and select the payment method (this is not required if you have chosen the standard - free Package). Once you have completed the registration of all the necessary data and the payment of the Subscription Package you have selected (with the exception of the case where a free trial period is provided, where the payment of the corresponding subscription fee will be made at the end of this period), the Company will inform you within a reasonable time (maximum 5 working days) by email to the email address you have provided at the beginning of the registration process, either for the acceptance of your request and the activation of the subscription - commencement of your display on the Platform, by sending you the invoice for the paid subscription, or its rejection and the reasons for it, in which case the amount of the fee paid at the time of your registration will be refunded to you within the next 5 working days, without interest.

The Company reserves the right to reject a company's request for registration - display on the Platform if, in its sole discretion, deems that the respective business and/or the data registered by it do not meet any of the terms and conditions of these Terms of Use and/or considers that by accepting it, it would endanger the operation of the Platform and/or the reputation of the Platform and the Company, without the right of the business in question to make any claim (other than the refund of any paid subscription) against the Company for that reason.

2.2. User Registration

If you are a user of the Platform and you wish, in addition to the Business Locator Service, to use a) the Review Service or b) the Appointment Service and the Vehicle Book Service for the Vehicle you own, after reviewing the features and functions available and the charges for each Package (free and Subscription) offered and posted on the Platform in the section FOR INDIVIDUALS /Subscription Packages, select the appropriate one and start your registration on the Platform.

Registration is quick and simple and can take place:

a) either through Facebook or Google, in which case the Company processes only the data necessary for the purpose of your registration in the Platform (for more detail, see the Personal Data Protection Policy).

b) or by entering your name and surname, email, username and password that you wish to use to log in to your account.

At this stage of your registration, you will also accept these Terms of Use and the Company's Personal Data Protection Policy.

If you have selected the Subscription Package, please fill in the information requested in the relevant form regarding your vehicle, such as, indicatively, the model, VIN (vehicle identification number), registration number, mileage, date of last service and MOT (KTEO) / where you renewed your vehicle's insurance, etc. Finally, fill in the billing details and select the payment method.

Once you have completed the registration of all the necessary data or the payment of the relevant fee if you have selected a Subscription Package, the Company, within a reasonable time (maximum 5 working days), will inform you by email to the email address you have indicated at the beginning of the registration process, for the activation of your account as a Registered or Subscribed User respectively, on the Platform and your access to the Services that fall under the Package you have selected, by sending you the relevant tax document (invoice, receipt) for the paid subscription.

2.3. Member Warranties – Obligations

With regard to your registration, profile (if you are a Business) and your account in general on the Platform, the Members declare that:

3. Account Deactivation – Deletion

3.1 By the Business

If the Business wishes for any reason to permanently deactivate - delete its account, it shall send a written request to the Company at This email address is being protected from spambots. You need JavaScript enabled to view it. from the e-mail address it has registered during its registration on the Platform. Within the next 3 business days, starting from the business day following the receipt of the above request, the Company will proceed to the deletion of the account of the Business in question. Regarding the maintenance/deletion of any personal data of the Business after the deletion of its account, see the Privacy Policy for details.

In case of deletion of an account by a Business, the Company maintains in its database the date of registration and deletion, the ratings received from Users, as well as the reason for deletion from the Platform. The Company keeps the above data for a period of 12 months for statistical purposes only.

3.2. By the User

The Registered/Subscribed User may permanently deactivate - delete their account at any time, immediately and without any reason, by sending a written request to the Company at This email address is being protected from spambots. You need JavaScript enabled to view it. from the email address they have registered during their registration on the Platform. Within the next 3 working days, starting from the next working day following the receipt of the above request, the Company will proceed to the deletion of the account of the said Registered/Subscribed User. At the same time, the Company shall securely delete all personal data that it has entered in its database. In any case, the Subscribed User's billing data, as well as the User's telephone number and email address, are encrypted for security reasons upon registration and account creation on the Platform.

3.3. By the Company

3.3.1. Temporary Member Account Deactivation – suspension of Service provision

The Company may, at any time, temporarily deactivate the account of the respective Member - suspend their ability to use the Services, in the cases where, indicatively:

a) a Business is found to be presenting untrue or not up-to-date information and/or engaging in misleading/unfair practices through the Platform and/or, as a result of reviews or complaints/reports from users in general made to the Company's Customer Service Department, to have been engaged in inappropriate or unprofessional behavior or generally behavior contrary to these Terms of Use and/or the principles and the provisions of consumer protection legislation,

b) a Business does not respond to – does not duly manage Subscribed User requests for appointments,

c) the Member fails to pay the subscription at the time of its renewal, due to expiry of the card, insufficient balance or for any other reason,

d) a Business, in the Company's sole discretion, does not comply with the Platform's operating standards and the level of services that the Company wishes to offer to users in general,

e) a User uses abusive or derogatory or insulting language or is generally inappropriate towards other Members and/or the Platform and/or the Company and/or third parties,

f) a Subscribed User books appointments with a Business without having a genuine interest,

g) a Member violates any of the Terms of Use and/or does not comply with the rules of the Platform applicable from time to time and or endangers in any way the security and the overall operation of the Platform,

h) a Member defames the Platform and/or other Members of the Platform, on the Platform, in the media, social media and/or other websites and/or platforms,

i) where a Member violates the applicable legislation, including, but not limited to, data protection, intellectual property, competition, consumer protection, etc..

3.3.2. Member Account deletion – termination of the provision of the Services

The Company reserves the right to discontinue the provision of the Services and to permanently deactivate - delete the account of the respective Member in the event that:

a) the Member does not respond to the Company's request for compliance with its instructions and these Terms of Use within the relevant timeframe and/or continues to violate any of the Terms of Use (including the Policies that form an integral part of them) and/or any provision of the applicable legislation,

b) the operation license of its Business is suspended or revoked,

c) the Member has committed, at the Company's sole discretion, a criminal or other offence while using the Platform/Service and/or causes direct risk/damage to the Company and/or another Member and/or a third party,

d) another imperative reason has arisen.

3.3.3. In each of the aforementioned cases, the Company will inform the Member by sending to them, via email to the email address provided by the Member in their account, its reasoned decision at least thirty (30) calendar days (" notice period ") before taking any action towards the temporary deactivation or deletion, respectively, of their account on the Platform. During the notice period, the Member will have the right, if they so wish, to express any objections in writing by email to the Company.

The Company is not obligated to adhere to the abovementioned notice period before permanently or temporarily deactivating or deleting a Member account in the following cases:

a) is subject to a legal or regulatory obligation which requires it to terminate the Member’s access to the Platform and the Services in a way that does not allow it to adhere to this notice period,

b) there is an imperative reason thereto, pursuant to national law which is in compliance with Union law,

c) the Member has repeatedly infringed the Terms of Use, which can be proved.

The Company is not obliged to provide a statement of reasons for temporarily or permanently deactivating or deleting a Member account according to the above, in the following cases:

a) the Company is subject to a legal or regulatory obligation to not mention the particular incidents or the reasons that led to the suspension or termination,

b) the Member has repeatedly infringed the Terms of Use.

3.3.4. Regarding the retention of your data following the permanent deactivation – deletion of your account, please see more details in the Personal Data Protection Policy.

3.4. The permanent deactivation – deletion of your Member Account according to what is mentioned in this section, automatically results in the cessation of the provision of the respective Services to the Member through the Platform, and is equivalent to the termination of the contract between the Company and the respective Member, which shall henceforth cease to be valid.

3.5.1. The deletion of a Business account της Επιχείρησης shall automatically result to the cancelation of its subscription; with regard to the pre-paid amount corresponding to the period after the deletion and until its expiration, see below in subsection II.B.2.3.

3.5.2. With regard to the Subscribed User, deletion of their account shall automatically result to the cancelation of its subscription. With the exception of (a) deletion of their account by the user themselves, due to them not agreeing with the new Terms of Use applicable following the Changes mentions in Section Ι, in which case, under the condition that these changes are not performed by the Company in order for it to comply with the provisions of the law/ act of an Authority and/or are not performed in the context of ensuring the Platform’s smooth operation or improvement, the Company must return, without interest, the amount of the subscription that corresponds to the remaining months starting from the next month of the one during which deletion took place and up to the expiration of said current subscription and of (b) term 3.8. below, where the terms and conditions mentioned therein shall apply, there is in no other case where the Company may provide for or accept to return the subscription fee for an incomplete subscription period and/or Platform Services used, which is hereby acknowledged and unconditionally accepted by the Subscribed User.

3.6. It is expressly agreed that the Member may not, in the cases of temporary or permanent account deactivation by the company according to the provisions of subsection ΙΙ.Α.3.3. above, claim the rectification of any possible damage against the Company due to the suspension or termination, respectively, of the provision of Services according to the provisions above, even in cases where the indications on which the Company relied for the temporary or permanent deactivation or deletion of the account were incorrect, since it recognizes and accepts that the automated means used by the Company to identify any unlawful or contract breaching activities of the Members, are based on general standardized /automated orders of a software program which might include and / or make mistakes, or where it relied in complaints / reports of other Members or third parties.

3.7. No Member shall have any claim against the Company for the performance of any action, or compensation for non-performance, with respect to scheduled appointments of the Members, of which the account in the Platform was temporarily deactivated or deleted, with other Members, for which the exclusive liability to settle any issue lies exclusively with the Members involved Μέλη (Business and Subscribed User, respectively).

3.8. A Member that has been deleted from the Platform by the Company is forbidden to become a Member again, either with the same or with other information, unless the Company expressly consents thereto. To that end, the Member acknowledges that the Company will retain its personal information on its system in order to be able to identify them in the case of any future attempts to re-register.

3.9. Any sums due to the Company by the Member whose Account is deleted, shall immediately become due and payable.

Β. SERVICES

The users of the Platform in general may use the Business Locator Service, while Members, pursuant to their registration and once their account in the Platform has been activated by the Company and for as long as it is activated, can gain access to and (may) use, apart from the Business Locator Service, the following Services, respectively, as described below. In particular:

Below you may find brief descriptions of the Services that are available in the Platform as well as the terms and conditions applicable for their provision.

1. Description of Services

Business Locator Service

Any user of the Platform in general (including Businesses and Users) may search for Businesses in which they are interested, using various criteria, such as, but not limited to, their location at the time of the search (assuming that the user has allowed the Site/Application to access their location) or the street/area/city/PC they have entered in the corresponding field in the Platform and/or a keyword (e.g. product/service that the Business is seeking to provide) and/or business category.

Display Service

Once registered on the Platform, the Business creates its profile with the data requested and displayed according to the Package it has selected, and for as long as its subscription is active and it maintains an active account on the Platform, it may through the Platform:

Business Ranking

The ranking of the Businesses and their visibility on the Platform is based in principle on the search performed by users, based on location or category or keyword. The default sorting of results is based on the distance (in km) of each Business from the device performing the search. The user can select a different sorting method, such as alphabetically, by ratings, most recent listing, etc. The top of the search results always displays "Featured" Businesses, i.e. the Businesses that have a Platinum subscription, followed by the rest of the Businesses, in order of proximity to the search device or according to any other sorting criteria selected by the user (alphabetical order, etc.). Otherwise, and where no specific search and/or sorting criterion has been selected by the user, the order in which they appear shall be determined randomly by the system.

The "Carmap Suggests" section on the first page of the Platform displays the Businesses that have selected the Platinum subscription, as they are randomly selected by the system at random intervals. Likewise, the "Professional Directory Categories" section on the first page of the Platform displays the Businesses in the category(ies) that fall into and are listed in, in a random order, as determined by the system.

Review Service

Registered Users and Subscribed Users with an active subrsciption and account on the Platform, have the option to submit a review/rating of the Businesses regarding the quality of the services they provide. The ratings will appear in the profile of the respective Businesses after the necessary verification by the carmap team.

The User must be objective and impartial in reviewing a Business and provide true and honest information. It is prohibited to submit misleading and/or comparative ratings and/or reviews with promotional/illegal/offensive content, or to manipulate the system to serve interests. In the event that the Company becomes aware of any such unacceptable action, it is entitled, but not obliged, to unilaterally delete, in whole or in part, the review in question.

The Company is entitled (but not obliged) to request from the User further information in order to publish the review (indicatively proof of a transaction with the Company, etc.). In case the User does not submit such information to the Company within the deadline set in the relevant written (via email) notice received from the Company, the evaluation shall be considered invalid and shall not be posted/ shall be deleted from the Platform. Furthermore, the Company reserves the right to adjust, refuse or delete, at any time, any comment, in whole or in part, or an entire review, if it considers, in its sole discretion, that the above conditions are not met or that they are abusive, offensive, immoral, vulgar or biased and generally beyond the rules of good conduct and ethics, or if it has or comes across indications that they are false or inaccurate.

Members acknowledge that the Company is a distributor (without any obligation to verify) and not an issuer of such comments/ratings. The Company will use its best efforts to monitor and review User reviews that relate to the offense of morality standards or mention the name of a particular individual. The Company will not engage in any discussion, negotiation or correspondence in relation to Users' Reviews (the content or the consequences of the publication or distribution thereof) and in no event shall the Company take a position or undertake any proceedings to settle any conflict, dispute or disagreement arising between Members and/or third parties therefrom. The Company's obligation is limited to not posting comments/reviews that are contrary to the rules of ethics and good faith and these Terms of Use. The Company has and disclaims all responsibility and liability as to the content and consequences (by publishing or distributing) of any comments or feedback on anything and in any way.

Business Reviews displayed on the Platform are the personal opinions of Users and under no circumstances constitute a guarantee, inducement, approval or assurance by the Company regarding the Business or the products/services it provides.

Appointment Service

A Business with a valid Gold or Platinum subscription and an active account on the Platform may manually determine and display in its profile its availability (dates and hours) for appointments, interact with Subscribed Users who wish to make an appointment and manage the respective requests submitted, i.e. accept or reject within 2 hours from the receipt of a notification (whereby a request for an appointment by a Subscribed User was submitted) by email to the email address indicated on registration, including the contact details (email address and mobile phone number) of the Subscribed User requesting the appointment. The Business shall inform the requesting Subscribed User of the rejection or acceptance of their request by sending an email to the email address provided to the Business.

Similarly, a Subscribed User with a valid subscription and an active account on the Platform can submit appointment requests to visit the Businesses of their choice that provide online appointment scheduling. Upon submission of such a request through their account, an automated email is sent through the Platform to the Business containing their request and their contact details (email address and mobile phone number).

In case the Business or the Subscribed User wishes to cancel or reschedule a scheduled appointment with the other Member to another date and/or time, they should contact the other Member directly.

The Business, after the completion of its appointment with a Subscribed User, provided that the appointment concerned maintenance and/or repair work on their Vehicle, will proceed through the administration tool for the Service in question on the Platform, to the registration of the work carried out and the recording of the data requested therein, which in their entirety will be automatically entered in the Vehicle Book of the Vehicle of the Subscribed User; at the same time the corresponding data will be updated (e.g. number of kilometres, date of last service, etc.) in the account of the User.

Vehicle Book Service

A Subscribed User with a valid subscription and an active account, may manually enter and monitor online through the Platform the history of all maintenance and repair work (including those carried out prior to their registration in the Platform) of the Vehicle(s) they have registered in their account. It is clarified that the registration, at any time, of an additional Vehicle constitutes a new, distinct subscription. Also, in cases where the User schedules through the Appointment Service and makes appointments with the Business for similar work, the latter will register the corresponding work carried out as indicated above in the Appointment Service.

2. Term and Financial Services Policies

2.1. Charges – Term

2.1.1. For Businesses

To the Business, the Business Locator Service and the Basic Display Service (with the features described in the Platform in the section "FOR BUSINESSES / Subscription Packages / Basic Package”) are provided free of charge, without any obligation to pay a fee, for as long as the Business maintains an active account on the Platform.

The Bronze /Silver /Gold /Platinum Display Service (each one with the features described in the Platform in the section “FOR BUSINESSES / SUBSCRIPTION PACKAGES and the respective Bronze /Silver /Gold /Platinum Package) and or the Appointment Service (in the context of a Gold /Platinum Package) are provided for annual (1 year) subscriptions, which is automatically renewed for one (1) year each time, unless the Business proceeds through the administration tool in its Account to “Cancel Subscription” before the expiration of its current subscription (see term II.B.2.10). The Business will receive automated reminder emails by the Company, in the email address stated when registering, informing it about the upcoming expiration of its subscription, thirty (30), fifteen (15) and seven (7) days prior to the expiration. The amount for the subscription to each Subscription Package, which the Business must pay respectively, is indicated in the Platform in the section FOR BUSINESSES /Subscription Packages. In case of expiry and non-renewal of the Business's subscription, the Business is automatically transferred to the Basic Package, in which case the Business Locator Service and the Basic Display Service continue to be provided free of charge for as long as the Business maintains an active account. The data that the Business has registered on the Platform before the expiration of its subscription is retained by the Company for a period of 12 months in case the Business decides to reinstate its status in the meantime, after the expiration of which they are deleted.

2.1.2. For Registered Users

The Business Locator and Evaluation Services are provided to the Registered User free of charge, without any obligation to pay a fee, for as long as the User maintains an active account.

2.1.3. For Subscribed Users

The Business Locator, Review, Appointment and Vehicle Book Services, are provided to the Subscribed User for annual (1 year) subscriptions per Vehicle, which is automatically renewed for one (1) year each time, unless the Subscribed User proceeds through the administration tool in its account to “Cancel Subscription” before the expiration of each of its current subscriptions (see term II.B.2.10).

The Subscribed User will receive automated reminder emails by the Company, in the email address stated when registering, informing it about the upcoming expiration of its subscription, thirty (30), fifteen (15) and seven (7) days prior to the expiration. The amount for the subscription to each Subscription Package, which the Subscribed User must pay respectively, is indicated in the Platform in the section FOR USERS /Subscription Packages. In case the subscription expires and is not renewed, the Subscribed User automatically turns into a Registered User, in which case the Business Locator and Review Services will continue to be provided free of charge for as long as they maintain an active account. The data that the Subscribed User has registered on the Platform before the expiration of their subscription is retained by the Company for a period of 12 months in case the Subscribed User decides to reinstate its status in the meantime, after the expiration of which they are deleted.

2.2. Timeframes – Means of payment

The amount of the subscription selected by you is prepaid and includes VAT.

In case the subscription selected by you is provided with a trial period, as defined in clause 2.5. below, the subscription amount will be charged using the payment method selected by you on the date of expiry of the trial period, unless you have previously cancelled (see clause 2.10. below) or upgraded your subscription (see clause 2.9. below) or deleted your account (see subsections A.II.3. .1 and A.II.3.3.2 above).

In cases where the subscription selected by you is not provided with a trial period, the amount will be charged using the payment method you have selected, immediately upon your registration on the Platform or, in the case of a Registered User who wishes to receive subscription Services, after selecting the Subscription Package, and automatically thereafter in the following cases: a) on the expiry date of your current subscription in the context of its automatic renewal, b) upon the Subscribed User adding a Vehicle (new subscription) on the Platform, c) when the Business submits a request for a subscription upgrade.

The payment of any amount to the Company will be made either through Paypal or by charging your credit/debit card, which is among the ones that are accepted by the Platform and which must have a sufficient balance available at the time of billing to cover the amount of your subscription. You are solely responsible for the correct recording and truthfulness of your credit/debit card details and you must be the beneficiary of the credit/debit card you use for the transaction in question. The payment and the registration on your behalf of the necessary data are carried out, respectively, in the Paypal environment or in the environment of the provider (banking institution or other payment management service provider, such as Stripe) with which our Company cooperates, that provide, according to their statement, all the security safeguards for safe electronic payments and through which you will be transferred to a secure banking environment in order to carry out your transaction. We inform you that our Company does not process your payment data, which are collected directly and only by Paypal or, respectively, the provider with whom we cooperate for the execution of payments, and which are processed based on the terms of use that apply to the use of their services and which you must know and have accepted before registering for these services. Any problem that may arise during your payment via Paypal or credit/debit card, will fall under the sole responsibility of Paypal or the payment service provider respectively. The Company shall be entitled to refuse payment of the subscription or to refuse to provide the Services at any time if it is found or there is a possibility that any problem exists in relation to the card details and/or the use of the electronic payment services.

If a payment fails due to card expiry, insufficient balance or any other reason, you will be notified by email and you will have to repeat the process by providing the details to charge another card. Any additional charges that may be imposed by the card provider for the use of the card will be subject to verification with the card provider and the Company shall have no liability whatsoever. Pending settlement of the above payment, the Company reserves the right not to provide and/or discontinue any access provided to the Platform and/or its Services, without giving you the right to make any claim or demand against the Company.

The Business hereby declares and acknowledges that any transaction with the Company regarding the use of the Platform and its Services is made in the context of its business activity / under its professional capacity and that it does not act in this regard as a consumer.

2.3. With the exception of the cases of a) deletion of the Business's account due to its non-compliance with the new Terms of Use as they will apply after the Changes referred to in Section I above, in which case, provided that these Changes are not due to the Company's obligation to comply with a provision of law/authority and/or are not done to ensure the smooth operation of the Platform or its improvement, the Company shall be obliged to refund to the Business, without interest, the amount of the prepaid subscription amount attributable to the months remaining from the next (month) following the month in which the deletion was made until the month in which the current subscription at that time expires; and b) the upgrade of its subscription under clause 2.9. below, where the terms and conditions referred to therein apply, there are no other cases where a refund of subscription for an incomplete subscription period and/or unused Platform Services is envisaged and no refund will be made by the Company, the Business not being entitled to make any claim against the Company for this reason; the Business acknowledges and expressly declares that it accepts this term unconditionally.

2.4. Repayment of any amount by the Company will be made to the same means of payment that was used for the original payment to the Company.

2.5. Trial Period

The Company reserves the right to offer Subscription Package(s) to individuals and/or businesses with a defined free trial period, with the terms and conditions to be announced on the Platform in the section FOR INDIVIDUALS/Subscription Packages and/or FOR BUSINESSES/Subscription Packages, respectively, during which you will be able to access and use the Platform and the respective Services free of charge. After the end of this period, you will be entitled to use the Platform and the respective Services only if your subscription has been activated, i.e. you have paid the amount thereof to the Company, in accordance with these Terms of Use.

The Company reserves the right to determine the criteria for the provision of the free trial period and its duration at its sole discretion, as well as to modify/limit them at any time it deems appropriate in order to avoid abuse of the free trial. The Company also reserves the right, in addition to the temporary deactivation or permanent deactivation / deletion of the Business's and the User's account as provided for, respectively, in subsection II.A.3.3. above, to withdraw the free trial period, informing the Business or the Subscribed User, respectively, by email, if there are indications of misuse, abuse or violation of the terms of receiving said free trail.

The free trial period a) is discontinued and ceases to be valid in case the Business during this period proceeds to upgrade its subscription, b) is not valid / is not provided to Businesses / Subscribed Users who have already proceeded to use the Platform having purchased a Package and any of its Subscription Services and then choose to upgrade to a Subscription Package available with a free trial period.

2.6. Changes to pricing policies and charges

The Company has the right to change the amount and/or the duration of the subscription, or to formulate new types of subscriptions and/or new additional services, to impose charges for access to the Platform and/or use of the Business Locator Service by Users and Members and/or the Review Service by Users, by providing information about these Changes in accordance with the provisions of Section I above.

2.7. Invoicing

The Company will send you by email to the email address you registered during your registration on the Platform the tax document relating to the subscription paid by you, within five (5) working days from the payment of the subscription.

2.8. Right to withdraw

2.8.1. Each Subscribed User has the right to withdraw from the contract without any reason within fourteen (14) calendar days from the date of receipt, via email to the email address registered during their registration on the Platform, of the notification from the Company regarding the activation of their account/subscription, provided that they have not forfeited the relevant right under the following conditions.

2.8.2. The Subscribed User expressly acknowledges and unconditionally accepts that in case of any Use of the Appointment Service (indicatively, submitting an appointment request to a Business, etc.) and/or the Vehicle Book Service (indicatively, registration of any work carried out on their Vehicle), they lose their right to withdraw from their respective subscription.

2.8.3. The Subscribed User also loses their right of withdrawal:

a) if the period prescribed for this purpose has expired without any action,

b) if they fail to submit their request to the Company in due time and/or in the proper manner, as indicated below and in accordance with the applicable legislation, in which case their submitted request is rejected by the Company as invalid.

2.8.4. It is hereby noted and expressly agreed that in the event that the Subscribed User, either before submitting a valid request to withdraw from their subscription within the period specified in clause 2.8.1., or after sending/submitting to the Company a timely withdrawal request from their subscription and until the deactivation - cancellation of the same by the Company as stated below, makes any use of the Appointment Service and/or the Vehicle Book Service, the Company will retain the amount of the subscription paid by the Subscribed User.

2.8.5. In order to exercise the right of withdrawal, the Subscribed User must, within the above period, inform the Company of their decision to withdraw from the subscription by means of a clear statement in writing, which they must send to the Company in one of the following ways:

For your convenience, at the end of these Terms of Use, a SAMPLE WITHDRAWAL FORM is provided for Subscribed Users to print and/or complete and send or attach in accordance with the above. The use of this Form is not mandatory.

It is expressly agreed that the notification by the Subscribed User to the Company regarding the exercise of their right to withdraw shall be deemed to have been received by the Company on the next business day after the Subscribed User has sent / submitted the withdrawal request to the Company in accordance with the provisions herein. The Subscribed User shall bear the burden of proof of the timely exercise of the right of withdrawal.

2.8.6. The Company will process the Subscribed User's request and if the withdrawal is valid and meets the conditions mentioned above (including the User having not lost the relevant right) will deactivate - cancel the subscription from which the Subscribed User has withdrawn, informing them by e-mail and, with the exception of the case of clause 2.8.4. where applicable, will refund them the amount of the subscription from which they have withdrawn within five (5) working days from the cancellation of the subscription. In the event that any costs are incurred in the refund of the amount (e.g. bank charges, etc.), these will be borne by the Subscribed User and not by the Company.

2.9. Upgrade

2.9.1. Businesses with an active account, may at any time during a trial period or active subscription, upgrade by selecting through the administration tool of their account in the Platform the new (free or other Subscription) Package they wish to purchase.

2.9.2. The Business, after selecting the new Subscription Package it prefers, shall fill in the additional data requested for its profile on the Platform, and will be automatically charged with the amount of the corresponding (upgraded) subscription, and within a reasonable time (maximum 5 working days) will be informed by the Company, via email to the email address it had indicated during its registration for the activation of the account, at which time the annual duration of the subscription of the new Subscription Package will commence. In case the upgrade request was submitted during the duration of an active subscription, the amount of which has been paid by the Business, the advance amount of its former subscription, corresponding to the months remaining until the completion of one (1) year from its activation, will be taken into account to extend the duration of the new Subscription Package selected by the Business for a period equal to the remainder of the former subscription, the Business not being entitled to make any other claim for any reason and cause.

2.9.3. With the activation of the upgraded Subscription Package, the Business's profile will contain and be displayed on the Platform henceforth with the details indicated in the description of the respective Subscription Package, as posted on the Platform in the section FOR BUSINESSES /Subscription Packages and the Business will be able to use the Services provided therefor.

2.10. Subscription Cancelation

Each Business/Subscribed User may cancel their Subscription by selecting the "Cancel Subscription" option from the administrative tool of their account on the Platform.

By the Business: at any time it may submit a cancellation request, either during the free trial period or during an active subscription, the cost of which has been paid, the Business will automatically be transferred to the Basic Package, having henceforth the right to access and use the Services provided under this Package, and the data registered on the Platform are kept for a period of 12 months in case it wishes to reinstate this subscription, after the expiry of which the relevant information will be deleted by the Company. The subscription amount paid in advance for the period from the month in which the cancellation took place until the expiry of the subscription is not refundable to the Business, and is retained by the Company, which the Business expressly acknowledges and accepts, without the right to file any claim against the Company.

By the Subscribed User: in case the cancellation request was submitted by the Subscribed User during an active subscription, the cost of which has been paid, this request shall be considered as a request for withdrawal, in which case its validity or invalidity, and its subsequent consequences, shall be determined on the basis of the provisions of clause 2.8 above. Apart from the cases and under the conditions mentioned in clause 2.8.6., in no other case is a refund it provided for or performed by the the Company for a paid subscription amount to the Subscribed User, which the latter acknowledges and expressly declares that they accept unconditionally. The data that the Subscribed User had registered on the Platform are kept by the Company for a period of 12 months, in the event that in the meantime the Subscribed User wishes to reinstate this subscription and are deleted after the expiration of such period.

IIΙ. USERS AND MEMBERS OBLIGATIONS FOR THE USE OF THE PLATFORM AND THE SERVICES

1. Business Obligations

In addition to the obligations mentioned elsewhere in these Terms of Use, the Business, by opting to register on the Platform as a Member, undertakes and guarantees that:

Moreover, as a Business:

2. User Obligations

In addition to the obligations mentioned elsewhere in these Terms of Use, each Registered/Subscribed User, by selecting to register on the Platform as a Member, as well as each user in general who chooses to browse the Platform and search for a Business, undertakes and warrants that:

The Subscribed User must, in addition, request services that they are really interested in receiving, when using the Appointment Service.

Each User or user of the Platform in general a) is solely responsible for verifying the identity and accuracy of information displayed on the Business profile that they choose to contract /arrange an appointment with, as well as for its appropriateness for the purpose for which it intends and b) is solely responsible for the choices they make in selecting a specific Business. Although some Businesses may receive positive reviews in the Platform for the products and/ services they provide, the Company does in no way guarantee their truthfulness, accuracy, quality, appropriateness and security of the products/services offered by Businesses. The Company does not partake in the agreements or transactions between Users/users and Businesses and is therefore in no position to check /certify /confirm in any manner the statements of the Users or the Businesses. In addition, it is solely up to the Users to inform the Company of all the relevant information required, before proceeding to purchase a product / receive its service.

3. In addition to what is defined above, Members and users in general of the Platform are also bound by the following obligations:

3.1. The use of the Platform is governed by the provisions of Greek, European and International Law, which are binding on each user and its Member, respectively, who is obliged to comply with them. In addition, the user or the Member, respectively, is obliged to use the content and services of the Platform in accordance with the relevant legislation, good manners and these Terms of Use, refraining from any action that may offend the morals and personality of users, Members and/or third parties, damage the Company's reputation and/or create problems in the proper functioning of the Platform or its Services.

3.2. With regard to the protection of personal data, each Member and each user must take the appropriate technical, organizational and legal measures to ensure the confidentiality of information. It is expressly agreed that Members are solely responsible for the legality and correctness of the information, data and details they provide to the Platform during the process of registering or using the Services.

3.3. Users of the Platform and its Members expressly and unconditionally warrant and represent that:

IV. RIGHTS – OLBIGATIONS – LIMITATION OF LIABILITY WITH RESPECT TO THE USE OF THE PLATFORM AND THE SERVICES PROVIDED THROUGH IT

1. Right to terminate operation of the Services

The Company reserves the right for technical reasons, to maintenance and/or upgrading of the Platform, to interrupt the operation of any Service temporarily and at regular intervals. In the event that this interruption lasts for more than a reasonable period of time at the absolute discretion of the Company or has already been determined by the same planned interruption, the Company will inform its Members and users in general with a relevant post on the Platform. It is expressly agreed that Members and users may not raise claims against the Company for any damage they may suffer as a result of such events, even if the Company, at its absolute discretion, does not notify them of this interruption.

In addition to what is expressly stated herein, the Company may at any time change, suspend or discontinue any individual Service operation, including the availability of the Service itself, in accordance with the terms herein.

2. Obligation to provide information

The Company, in case this is requested by a competent prosecuting, supervisory, administrative, judicial or other Authority, is obliged to transmit the data of the Members, including any personal data provided to the Company in accordance with the terms included herein, and any other information provided to it and/or has at its disposal in the framework of its Services, without providing prior information to or seeking consent from these persons, for reasons of protection required for risks for state and public security, as well as for the prosecution of criminal acts.

3. Limitation of Warranties – Liability of the Company

3.1. The Company does not produce, provide or process the content and information that Members upload or display on the Platform, or use for any purpose or download through it and any prior checks of the content concern exclusively technical features and elements, as well as elements related to the layout of the displayed information in relation to the overall layout of the Platform, so that all content appears consistently and without disturbing the aesthetics or functionality of the Platform and is in accordance with the Platform's standards. In this context, the Company is entitled to refuse the posting of any content inconsistent with the above or to request its modification by you. NO PARTICIPATION OR INTERFERENCE OR CONTROL OF THE SUBSTANCE OF THE CONTENT IS MADE BY THE COMPANY. The Company is however entitled (but not obliged), within the framework of the principles of these Terms of Use and the law, to monitor the content posted by the Members, either with automated monitoring means, or pursuant to complaints or, as the case may be, an investigation following the automated monitoring or complaint, as well as to take down, in whole or in part, this content. Any technical tool that may be provided to you for posting your content on the Platform is provided solely as a technical facility that does not in any way affect the configuration of the content.

3.2. The Company always acts in good faith and within the framework of what the law and these Terms of Use provide. Accordingly, it has taken and continues to take all necessary technical or other measures and makes every effort to ensure that (a) the Platform and the Services operate continuously and properly, without problems, interruptions, delays, errors or mistakes, (b) the technology it uses or the servers through which the Services are made available to Members, do not contain viruses or other harmful components, however it DOES NOT PROVIDE ANY WARRANTIES for all of the above.

3.3. The Services are provided "as is" and are available in a fully automated manner and do not include the introduction by the Company of any element into the system of each Service, nor any configuration on an ad hoc basis. Any Service may be configured in the future at the absolute discretion of the Company.

3.4. The Company takes all necessary technical and other measures in order to ensure that users and Members comply with these Terms of Use and applicable legislation, however as an Information Society Service Provider it has no general and legal obligation to (a) monitor the information provided to it, (b) actively search for facts or circumstances that show that any user or any Member has engaged in illegal or non-contractual activities during the use of the Platform or the Services and/or during the provision of the services on behalf of the Company, (c) check whether Members, in general or during their transactions with and provision of services to each other or users, abide by the tax legislation, the provisions of the Civil Code on the sale of goods/mandate/work-for-hire/lease/ provision of independent services, competition law, the legislation on consumer protection, the protection of personal data, or other applicable laws and regulations.

3.5. The Company undertakes appropriate measures in order to verify the existence and operation of the Businesses upon their registration; however, the Company bears no responsibility as to whether the Business is operating at the time when the request is sent or at the time it is performed or when the Business is called or visited by any user in general.

The Company is not obliged to monitor the services provided by the Businesses, the reviews of the Users and any other information related to the Members that is posted and made public on the Platform. Indicatively and not restrictively, the Company bears no responsibility for how the above are formed.

The Company can neither confirm nor guarantee that all information provided on the Platform is accurate, complete or correct, and neither can it be held liable for any errors (including obvious and typographical errors), for interference due to (temporary and/or partial) suspension of operation, restoration, upgrading or maintenance of the Website and/or the Application or report for any other reason, for inaccurate, misleading or untrue information or for the non-distribution of the information.

The Company under no circumstances endorses or accepts the information displayed by the Members on the Platform.

3.6. Each Member agrees that the Company does not proceed to verify the identity of the Members and the accuracy of the information they share. Therefore, the Platform does not guarantee:

The Company has no control and therefore no responsibility regarding the behavior, response and quality of the Members and users in general on the Platform.

3.7. Each Member and each user in general accepts that the Platform provides only the facilitation of displaying - offering to its users the products/services offered by the Businesses and their interconnection with Subscribed Users. The Company does not act as an intermediary for obtaining customers from the Businesses nor does it promise to them /guarantee an increase or retention of their customers or any other benefit.

3.8. The Business acknowledges and agrees that its use of and reliance on any information relating to the Platform shall be at its own risk and the Company shall not be held liable for any damage or loss that may be caused as a result of or in connection with the Business' use of and reliance on such information. The Business has a duty to conduct its own research and to ensure that it complies with the regulations applicable to businesses in its category, the services it offers and the Services it uses. The Company will not be held liable for any failure by the Business to comply with any relevant law and regulation that may apply in its case in relation to its use of the Platform and Services.

3.9. Each Member is solely responsible for communication and subsequent transactions with other Members. Accordingly, the respective Member shall fully indemnify the Company in the event of any claims for losses, damage, monetary costs, damages and expenses incurred by the Company (including but not limited to only such losses and damage incurred by the Company that could arise from or in connection with your actions and/or omissions in using the Platform) arising out of or in connection with any of its transactions on the Platform
3.10. The Subscribed User accepts and agrees that the Appointment Service is limited to offering a means to schedule an appointment with the Business of his/her choice. When the Subscriber User uses the Service, the Platform does not warrant:

3.11. The Company does not provide any warranties for (a) the suitability, effectiveness, adequacy of each Service with regard to the purpose for which each Member uses it, (b) the correct and proper performance of the Members' transactional obligations towards others and their obligations arising from these services, (c) the suitability of the products/services offered by the Businesses.

3.12. The Company is in no way responsible for the methods, techniques, quality of products/services, validity and reliability of diagnosis, advice, repair and in general for the provision of any service by the Companies. Products are sold and services are provided by the Businesses according to the terms and conditions that may be agreed between the User/user and the Business that the former freely and at its sole discretion selects. In the event that a dispute arises between the User/user and any Business, the Company shall not be liable for anything (including, but not limited to, any damage and/or injury) that any Member and/or user in general may suffer in the process and the Company is released from liability for anything that the Member and/or user may suffer, or anything related to such dispute.

3.13. Comments, reviews and all kinds of material and information published on the Platform or provided by the Platform are not intended to be used as advice that can be relied upon. Therefore, the Company disclaims any liability arising from any reliance that may be placed thereon by any Member or user in general of the Platform. Furthermore, the responsibility with regard to decisions taken on the basis of information provided by the Platform must remain exclusively personal to the Member or user thereof.

3.14. The Company does not wish in any way to participate in, nor can it be held responsible for any communication, transaction, meeting, arrangement or relationship between the Members or other users. Therefore, the Company recommends that each Member and each user in general take all necessary precautions when communicating in any way with (other) Members.

3.15. The Company shall not bear any civil, criminal or other liability towards users, Members and/or any third party, in case any of the above, during the use of the Platform or any Service, suffers direct, indirect or consequential damage, losses, including but not limited to, loss of profits, loss of business, loss of income, loss of reputation, reduction in the frequency of provision of services, or any other direct, indirect or consequential damage, whether financial or otherwise, loss of profit, loss of earnings, due to:

(a) delayed or improper sending, transmission, transfer, storage, reception of any information and/or content, and/or loss, destruction thereof, due to errors, omissions, technical glitches, faults or malfunctions of the telecommunication networks, the Internet, the Website, the Application, the Internet Service Providers,

(b) any temporary or permanent deactivation of the Services, interruption of the Platform and/or any Service or individual functions thereof, deletion of a Member's account or technical failures of the Platform and/or the Services as provided herein,

(c) events, situations, actions, acts and/or omissions of the Company or third parties, including the Members, for which the Company does not provide guarantees and is not liable in accordance with the provisions herein,

(d) use by users or Members of Members' data (including any personal data) for purposes other than the use of the Platform and/or the Services in accordance with these Terms of Use and the provision of the services of the respective Business,

(e) breach of applicable legislation on the protection of personal data or other legislation related to the use of the Services,

(f) any discrepancy between the system time or the time of the Appointment Service and an officially set time,

(g) events of force majeure.

3.16. Any complaints or claims regarding products/services offered or provided by the Businesses should be handled by the Businesses, without the Company's mediation or intervention. The Company shall not be responsible and disclaims all liability in respect of claims for services when the appointment is conducted by the Business. The Company may (but is not obligated to), at its discretion, provide customer support service to a Member or act as an intermediary.

3.17. In any case, it is expressly agreed that the Company is liable only for direct damages, which arise due to fraud or gross negligence on its part. Without prejudice to mandatory legal provisions, the Company's liability for direct damage due to slight negligence is expressly excluded, irrespective of the legal grounds. The Company's liability for indirect or consequential damages is fully and expressly excluded, regardless of the cause.

THE LIMITATIONS ON INDEMNIFICATION SET FORTH HEREIN SHALL APPLY EVEN IF THE TERMS HEREOF ARE NOT FULFILLED OR ARE HELD INVALID OR UNENFORCEABLE, AND EACH USER IN GENERAL AND EACH PARTY ACKNOWLEDGES THAT THE FOREGOING LIMITATIONS ARE REASONABLE AND FORM THE BASIS OF THIS AGREEMENT AND THAT WITHOUT SUCH LIMITATIONS THE COMPANY WOULD NOT HAVE ENTERED INTO THIS AGREEMENT.

However, to the extent permitted by law, neither the Company nor any of its agents, employees, assistants or others involved in creating, sponsoring, promoting or otherwise providing the Services shall be liable for:

(a) any penal, specific, indirect or consequential loss or damage, any loss of production, loss of profit, loss of revenue, loss of contract, loss or damage to clientele or reputation, loss of compensation suffered by any Member, User or any third party,

(b) any ambiguity about the information provided in the profile of the Businesses, or about the information transmitted by or to Users/users,

(c) products/services provided by Businesses,

(d) any rejection of a request for appointment/provision of services by a Business,

(e) any (direct, indirect, consequential or punitive) damages, losses, damages, losses or charges suffered, paid or incurred by any Member or user pursuant to, following or in connection with the use, inability to use or delay in using the Platform and/or any Service,

(f) any injury, death, damage to property or other (direct, indirect, special, consequential or punitive) damages, impairments, losses or charges suffered, paid or caused by a Member or User, whether due to (legal) acts, errors, breaches or violations.

V. OTHER SERVICES THROUGH THE PLATFORM

1. Newsletters

With the subscription of any user of the Platform to the Company's newsletter, as well as with the subscription of Members to the Platform, the Company, in the context of its legitimate interest, may send newsletters to the email address you have provided. The Company is not responsible if the newsletters are not delivered to their destination, although it makes every effort with the ISPs (Internet Service Providers) for their delivery. Newsletters may end up in the spam folder, so those subscribing to this service should regularly check that they are not stored there. In case a subscriber to the newsletter service no longer wishes to receive newsletters or wishes to be removed from the carmap newsletter system altogether, they can inform the Company by sending a message to This email address is being protected from spambots. You need JavaScript enabled to view it. or via the corresponding link that appears in the newsletter emails they receive. The Company uses a provider (3rd party company) for sending and identifying (tracking) the recipients of the newsletters. It does not provide 3rd parties with information about your first name, surname, home address or other personal data.

2. Notifications

After the registration of any Subscribed User to the Platform, the Company may send them, to the email they have registered, notifications of an informative nature regarding their Vehicle and/or vehicle drivers and/or the traffic - safety of vehicles in general, such as, indicatively, the upcoming Vehicle and MOT (KTEO) renewal date for their Vehicle, renewal of their insurance, etc. The Company shall bear no liability if such notices are not delivered to their destination, although it shall make every effort with the ISPs (Internet Service Providers) for their delivery. Subscribed Users are advised to regularly check their email spam folder. In case a Subscribed User no longer wishes to receive such notifications, they can inform the Company by sending a message to This email address is being protected from spambots. You need JavaScript enabled to view it. or via the corresponding link that appears in the emails that they receive from us.

3. Ads

The Company reserves the right to advertise on various websites of its choice on the internet and to use partners or third-party advertising companies, as appropriate. When displaying these advertisements, cookies are used but no data identifying visitors/users personally are used. For more information on carmap's Cookie Policy, read the Cookies Policy.

The Company reserves the right to present third party advertisements through the Platform. Advertisements may contain external links to third party websites. It is the advertisers' responsibility to ensure that their advertisements and their content are lawful, do not infringe the rights of third parties, are not offensive, false, fraudulent or misleading. It is prohibited to post advertisements on the Platform with subject matter or content that is abusive, threatening, pornographic, nude, alcohol, drugs, cigarettes, gambling and betting, weapons, explosives, viruses or other inappropriate programs, pyramid schemes, illegal activities, or any other inappropriate content in the Company's sole discretion. All advertisements must be appropriate for the Platform community and respect the rights of third parties, whether individuals or entities. No advertisement may imply that it has the support, approval or is made in collaboration with the Company. carmap may, at any time, reject any advertisement for any reason it deems appropriate, even after its publication.

4. External Links

The Platform and its various websites may contain links to websites maintained by third parties whose information and data protection practices are different from those of the Company. carmap is not responsible for the information or data protection practices used on third-party websites. Before using other websites, it is recommended that you read and understand their terms of use and privacy policy. The Company does not control the availability, content, privacy policy, quality and completeness of the services of other websites to which the Platform may refer through "links", hyperlinks or advertising banners. The Company shall under no circumstances be deemed to endorse or accept the content or services of the web sites and pages to which it is linked or to which it is linked in any other way.

5. Social Media

Users and Members may follow the Company through its websites on Facebook, Instagram, TikTok, Twitter (Social Media) to learn about the Company's news, comment and participate in special promotional activities. Any products or services offered by the Company through Social Media and all information communicated, submitted or offered by the Company through its Social Media accounts will be subject to these Terms of Use, unless otherwise agreed.

VI. INTELLECTUAL PROPERPTY

1. The Company is the copyright and legal owner and administrator of the Platform and its Services hereunder, including the administration tool, the license of which is granted by the Company to the Members upon completion of their registration. The Company hereby grants to its Members the right to access and use the respective Services, as the case may be, in accordance with these Terms of Use. The Company owns and retains all right, title and interest in and to (a) the Platform and its Services, their functions and features including but not limited to: the software, programs, the philosophy, methodology and techniques by which they are designed, their model, algorithms, information and materials, know-how, and any modifications, customizations of the Services and their software, derivative functions, (b) the administration tool for Members, (c) the carmap brand name, trademark and the website carmap.gr and their derivatives, composite, homonymous or similar (d) any other logos, trademarks and distinctive signs, trade secrets, patents and any other intellectual property rights relating to the Platform, the Services, the Website, the Application and their functions, which become known to the user/Members through the Platform.

2. With the exception of the information that Members post, which is their property, all other content on the Platform, such as text, graphics, logos, icons, images, sound clips, and software ("Content"), is the property of the Company.

Businesses retain all rights, titles and interests in their data and by registering on the Platform, they grant to the Company, without the latter's obligation to pay any rights, a) a non-exclusive license to the Company, for as long as they maintain an active account on the Platform, to post, host and display on the Platform any content of any nature that is entered on their page on the Platform in the context of the provision of the Services and to use, reproduce and display part of the aforementioned content to the Company’s social media and to other documents or digital means of the Company’s choice in the context of the promotion by the Company of its Platform and Services, and b) a non-exclusive license for as long as defined therein, to retain in the Company servers the details mentioned in subsection ΙΙ.Α.3.1. above.

Users, upon their registration in the Platform, grant to the Company, without any obligation for the latter to pay any royalties, an irrevocable, perpetual license to post, host and display on the Platform for the purposes of the Review Service agreed herein, the reviews of the Businesses that they post on the Platform.

Subscribed Users, upon registration on the Platform, grant to the Company a non-exclusive license to the Company, for as long as they maintain an active account on the Platform, to post, host and display on their account on the Platform, as well as to process for the sending of appropriate update notifications, the content entered by them and by the Businesses in the context and for the purposes of providing the Vehicle Book and Appointment Services.

3. The intellectual property rights inherent in the compilation (i.e. the way of presentation, selection, arrangement) of all the content of the Platform are the exclusive property of the Company, which manages and operates it. The software available on the Platform is copyrighted. Any use of the Content and/or software, other than in accordance with these Terms of Use, as well as the reproduction, modification, distribution, transmission, re-distribution, presentation or performance of the Site/Application Content is prohibited, unless expressly indicated as permitted.

Restrictions on the permission to access and use the Services and the Platform are set out in the Acceptable Use Service Policy.

4. Each user and each Member grants the Company the right to use at any time aggregate statistical data, data and information derived from the use of the Platform or each of the Services, and without their prior written consent, for its own commercial purposes.

VII. PERSONAL DATA PROTECTION POLICY

Apart from what is explicitly mentioned in these Terms of Use, regarding the type of Members' personal data collected by the Company, the collection methods, the purpose and the legal basis for any processing, the recipients of the data and the purpose for which they may be transmitted to third parties, but also for the exercise of users' and Members' rights regarding their data, please visit the Privacy Policy which is an integral part of these Terms.

VIII. FINAL PROVISIONS

1. No Waiver

No delay, negligence or forbearance by the Company in enforcing compliance with any of these terms and conditions by a user or Member shall constitute a waiver or prejudice to any of its rights hereunder. If any term herein shall be held by any court of competent jurisdiction of the Authority to be invalid and therefore unenforceable, such term shall not invalidate the remaining terms herein, which shall remain in full force and effect.

2. Invalidity of Terms

In the event that any part of this document is declared or determined by a court decision to be invalid, such invalidity shall not affect the validity of the remaining part of this document, which shall remain in force as if these Terms of Use had been executed with the invalid part deleted. The Company will seek to replace any invalid term with a new valid term, the effect of which will be the nearest equivalent of the invalid term.

3. Applicable Law – Jurisdictions

Any dispute between the contracting parties concerning the application, interpretation, invalidity of the terms of the contract, the existence or non-existence of rights and obligations of the contracting parties arising from the contract or tort, shall be interpreted in accordance with Greek law and shall be subject to the exclusive jurisdiction of the competent courts of the city of Athens, to whose jurisdiction the parties voluntarily submit as of today.

ACCEPTABLE USE OF THE PLATFORM AND SERVICES POLICY

1. Users and Members must use the Platform and/or each Service in accordance with the Terms of Use, applicable laws and regulations, in good faith and in accordance with standard principles of moral.

2. The above persons are prohibited from:

3. In case a user or Member is in doubt as to whether an action or omission constitutes a violation of this Acceptable Use Policy and/or in case they wish to report to the Company any violation of this Policy that has come to their attention, they may contact the Company at This email address is being protected from spambots. You need JavaScript enabled to view it..

Last updated April 2023.

SAMPLE WITHDRAWAL FORM

(complete and send this form only if you are a Subscribed User and wish to cancel your subscription)

To: the Company “ΑΝΑ-Χ. Ι.Κ.Ε.”, located in Komotini, at 52 Merarchias Serres Street, email: This email address is being protected from spambots. You need JavaScript enabled to view it.

I hereby inform you that I withdraw from my subscription to the Carmap Platform activated .................................................................... in accordance with the notice sent to me by email to the following email address

Subscribed User Details

Name and Surname:

Address:

Email:

Subscribed User Signature (only if this form is communicated on paper)

Date